In large-scale manufacturing and public-sector enterprises, legacy systems and manual processes often create operational bottlenecks and customer dissatisfaction. One such challenge was addressed at Rourkela Steel Plant (RSP), one of India’s leading integrated steel plants operated by the Steel Authority of India Limited (SAIL). With a diverse customer base that includes government organisations and nearly 1,500 private-sector customers placing high-value steel orders every month, RSP required a modern, scalable, and customer-centric digital solution.
Quocent partnered with RSP to design and implement an Online Customer Sales & Payments Management System, enabling digital transformation of critical sales, payments, and delivery workflows.
Business Challenges in Legacy Sales & Payment Processes
Before digitisation, RSP’s customer sales and payment workflows were largely manual and dependent on physical coordination:
- Customers were required to deposit sales order payments in designated bank accounts and visit RSP offices with transaction receipts.
- Payment reconciliation involved long waiting times and repeated coordination with multiple internal teams.
- RSP’s existing SAP system lacked a customer-facing portal, limiting transparency into sales orders, payments, and delivery documentation.
- Significant amounts of unallocated or unutilised funds remained idle, with refund and adjustment processes being slow and cumbersome.
These challenges resulted in operational inefficiencies, delayed reconciliations, and reduced customer satisfaction.
The Digital Solution: Online Customer Sales & Payments Portal
Quocent implemented a secure, self-service customer portal integrated directly with RSP’s SAP system. The solution modernised the end-to-end sales and payments lifecycle while ensuring data accuracy, security, and compliance.
The platform acts as a single digital interface for customers to manage sales orders, payments, delivery orders, and fund utilisation—without disrupting RSP’s existing SAP landscape.
Key Features of the Customer Sales & Payments Management System
SAP Integration for Real-Time Data Access
The portal seamlessly integrates with SAP to fetch customer profiles, active and historical sales orders, and delivery data. This ensures customers always have access to the latest and most accurate information.
Self-Service Payment Reconciliation
Customers can view paid and unpaid sales orders and log payment references directly against specific orders. This eliminates manual follow-ups and significantly reduces reconciliation delays.
Transparent Management of Unallocated Funds
The system provides complete visibility into unutilised balances. Customers can:
- Adjust unallocated funds against other active sales orders
- Raise online refund requests for unused amounts
This has greatly improved fund utilisation and reduced customer frustration.
Instant Delivery Order (DO) Access
Delivery Order details are automatically retrieved from SAP and displayed on the portal. Customers can securely download password-protected DO PDFs sent to their registered email, enabling faster and smoother material collection.
Support for Multiple Consignees and Locations
A single sales order can be split into multiple consignments, each with different consignees and delivery locations. This supports complex logistics and multi-location deliveries under one unified order.
Secure, User-Friendly Experience
The system is designed with usability and security at its core, offering intuitive navigation and controlled access to sensitive documents.
Measurable Business Impact
The Online Customer Sales & Payments Management System delivered tangible benefits to RSP and its customers:
- Reduced manual intervention and operational delays
- Faster payment reconciliation and delivery processing
- Improved visibility and transparency for customers
- Better utilisation and management of unallocated funds
- Enhanced customer satisfaction and trust
This initiative highlights how enterprise digital transformation, when aligned with existing ERP systems, can modernise operations without disrupting core business processes.
Why Quocent
Quocent is a trusted digital transformation and enterprise solutions partner, specialising in building scalable platforms that integrate seamlessly with complex legacy environments such as SAP.
What differentiates Quocent:
- Deep expertise in ERP and SAP-integrated solutions
- Strong focus on user-centric design and self-service platforms
- Proven experience delivering secure, compliant systems for public sector and large enterprises
- Ability to modernise legacy processes without replacing core systems
- End-to-end delivery—from business analysis and system design to implementation and integration
The RSP Customer Online Sales & Payments Management solution reflects Quocent’s commitment to creating practical, high-impact digital systems that improve efficiency, transparency, and customer experience at scale.
